How Great ISPs Nail Their Net Promoter Score Surveys

While we hear a lot about automated provisioning and NaaS, how long does it really take to get a quote for DIA service?

Or more to the point, how long does it take to actually get a circuit installed?

What do enterprises really think of their ISPs?

In this episode of the TeleGeography Explains the Internet podcast, Dennis Thankachan, CEO and co-founder of Lightyear, addresses these questions and more. He brings a wealth of findings from Lightyear's Enterprise ISP Experience Guide and gives us a look at what's going on in the ISP market.